Frequently Asked Questions

How do I view the status of my support tickets?

Sign in to the Support Portal using your account details and click on Tickets in the menu bar. All the support tickets that you have opened will be displayed here and the current status of the ticket is displayed.

The possible ticket statuses are:
  • Open - The ticket is open and being dealt with by Customer Support
  • Resolved - The issue in the ticket has been resolved by Customer Support (if you think the issue is not resolved then click on the ticket number and post a reply - the ticket will be reopened)
  • Closed - The ticket has been closed after successful resolution of the issue (again if you think the issue is not resolved then click on the ticket number and post a reply - the ticket will be reopened)
  • Waiting for New Release - The issue has been identified as a software bug and will be resolved in a future release or update. You will be contacted when the new release is available.
If you click on the ticket number, this will open the ticket details and here you can see all correspondence with customer support relating to the ticket.

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Last Updated 5 years ago